Refund Policy


Feel free to read our terms and contitions of sale but we can sum it up in a couple of sentences. You, our customer, are important and we take you seriously. If you’re not happy with our products or service, please get in touch and we will do everything we can to put it right.

In the event that we agree to process a refund, please note:

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

We sometimes put excess stock on sale and this may be past “best before” dates. This is clearly marked (and we test them first to ensure quality is not affected).


I’m sorry – we don’t offer exchanges. This is because we sell food and items cannot be resold. If you’re unhappy, or we made a mistake – let us know and we’ll fix it.


If you’re unhappy with your product, please hang on to it – let us know and we’ll do everything we can to make it right. Please don’t send items back to us before talking to us – this just costs money and hurts the environment!

Contact Us

Contact us at or 01536 334724 for questions related to refunds and returns.